Last Updated: June 2020
We are pleased to announce that our stores are now back open. However, to ensure the continued safety of our team and customers we are operating under the following parameters.
Our stores sales floors are open; however, our entrances will remain locked. Our sales team will be restricting access in-store to ensure that Social Distancing is maintained.
We have introduced clear store signage highlighting the safety measures we have in operation.
During peak times there may be a slight delay before you can enter our store. If this is the case, please adhere to the queue marker locations on our windows so our team can easily identify who is next in line to be served.
New Bike Sales
If you are wanting to buy a bike from our stores, please call ahead to make an appointment with one of our sales consultants, this way we can prepare the bikes you are interested in and reduce the time needed in-store.
Due to the unprecedented level of demand for new bikes across the country, a vast proportion of the 2020 model range is now sold out. We are working hard to secure stock daily and the majority of our suppliers are bringing forward their 2021 model range. We are currently taking pre-orders on this stock so we would recommend you calling us to check the latest availability.
Our workshops are operating our repair and service work as normal however this is still on a pre-booked in basis. If you have an item that needs repairing, please call your closest store and we check our availability and find a convenient slot for you.
Due to the increased demand for services our Workshop lead times may vary from store to store.
Our teams are working incredibly hard to respond to the large volume of emails we receive in a timely manner, however, there may be occasions where there is a delay in our response. Please be patient and we will respond as soon as we can.
Thank you for your understanding and continued support.