Chevin Cycles Complaints Procedure

We take all customer feedback very seriously and aim to deal with any complaints as quickly as possible.

If you have any concern or issues with a product or service provided by Chevin Cycles, we would ask you to contact the store either in person or via the telephone. Our team will then look into your query and offer appropriate advise and support.

If you would prefer to write to us, please address your correspondence to the customer service team by emailing [email protected] or by post to Chevin Cycles Limited, Gay Lane, Otley, West Yorkshire, LS21 1BR.

To allow us to help deal with your query in a timely manner, please include;

  • Your full name, address and contact number

  • Your sales order reference

  • Purchase date

  • Store location

  • An outline of your issue/concern

Complaints arising from our conduct relating to an item purchased by our finance partner.

Chevin Cycles Limited acts as a credit broker, not the lender and only offers products from Secure Trust Bank PLC trading as V12 Retail Finance. Chevin Cycles Limited is authorised and regulated by the Financial Conduct Authority, registration number is 672954. Chevin Cycles Limited Gay Lane, Otley, West Yorkshire, LS21 1BR (03395509). You can contact V12 Retail Finance directly by visiting;

If your complaint is not resolved to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, whose contact details are set out below:

In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

By telephone: 0800 0234567

By email: [email protected]