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Faulty Items

In the unlikely event that an item you have bought from Chevin Cycles develops a fault, we will do everything we can to resolve the problem as quickly as possible.

You always have the option of an exchange or refund if the fault occurs within 30 days of purchase.

If the fault with your product occurs within its guarantee period, we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

We do not cover faults covered by accident, neglect, misuse or normal wear and tear.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in sale-able condition (in original packaging and including all warranty, cards, manuals and accessories).

Refunds will be processed using the same method of payment used for the original purchase. Credit and Debit card refunds must be refunded back to card used in the original purchase.

Unwanted Items

Should you change your mind within 30 days and the product is in a 100% salable condition (unused and with original packaging and tags), we will gladly refund, exchange or issue a credit note for the full amount of the original purchase, with the exception of bikes and special orders. We are unable to return energy products, unless faulty or mis-described.

Mail Order Refunds/Exchanges

1. Please email info@chevincycles.com to request a Returns Number.

2. Please send your returned items to:
Returns Dept, Chevin Cycles
The Showrooms
Leeds Road
Otley, Leeds
West Yorkshire
LS21 1BR

3. Include in your package a signed letter stating the reason for your return and the original receipt. If you are wanting to exchange an item for a different item, colour or size please include a full description of the items you require.

Return Items to a store

Any item (excluding food and underwear) can be returned to any Chevin Cycles store not just the one you made your purchase at, including those made online. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note.

All mail order exchanges will be subject to a £1.99 return shipping fee.

Bike Orders/Deposits and Special Orders (In store)

Any bikes held on deposit or Special Orders, which are later cancelled will be subject to a 10% reduction in the refund issued. This is to cover the charges involved with administration and restocking costs.

Chevin Cycles Precision Fitting Cancellation Policy

Cancellation made with 24 hours notice - NO CHARGE

Cancellation made with less than 24 hours notice - Charge of 25% of the original appointment price unless the appointment is re-booked for a future date on the day of cancellation.

Missed appointment without notice - A charge of the full price of the appointment

Whilst we do not like to charge for missed appointments, they can be extremely costly to us as a business. Please inform us at your earliest opportunity if you have any issue with the date/time of your booked appointment. By making a booking you are accepting the terms of our cancellation policy.