Making your Payment

We accept almost all normal forms of payment, cheque, credit/debit cards etc.
We also offer finance on many purchases available through the store, more detail of which may be found on the finance page

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

Wherever possible, for mail order sales we attempt to operate a set fee carriage policy. Because this is such an important factor and is often a cause for confusion amongst customers, we have a page dedicated to the details for cariage charges.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.

Credit Card Security: Because of the threat to the security of your payment details, we will not request your credit card details via the order form. You will be contacted within 48 hours to confirm your payment details, thus ensuring that at no point are your details stored in any transmission across the internet.

VAT

All prices quoted on this website include VAT at the UK rate of 17.5%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

Once you have placed an order with us, we will be in contact with your soon after, primarily to confirm your preferred payment method, but secondly to confirm the availability of your chosen products.
If we do NOT have any of the products that you require, you will be told at the point that we contact you and you will be under no obligation to proceed with the purchase of those goods.
You will be offered the option to Back-Order the items and should you choose to do this, we will endeavour to give you a true indication of the date upon which you should expect to receive said goods. We will request a deposit for ordering specific goods on your behalf where relevant (these details will be given to you at the point when we contact you). If we fail to secure the goods you have back ordered within a reasonable (the estimated) time, you will be under no obligation to proceed further with that order. This is extremely rare. Should you choose to cancel a back ordered item BEFORE our expected delivery date, we reserve the right to withhold a reasonable proportion of any deposits already paid.

If you wish to complain.

In the unlikely event that you should feel you need to complain, please contact the store either by telephone on 01943 462773 or by mail (contact details as per our contacts page) and address your complaint directly to the Managing Director.

Returns

We want you to be 100% satisfied with any product that you buy from Chevin Cycles.
If, in the unlikely event, you are not 100% happy with your purchase, Chevin Cycles will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 7 days.
Any item bought in error will be exchanged*, ie where you buy the wrong size.
All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage.
*unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours.
PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.